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Report a Security Incident or Vulnerability

The security of our customers and products is of great importance to us. We are constantly working to improve it.

If you notice a security incident or a potential vulnerability, you can report it to us at any time. Your report will be treated confidentially — as long as it is made in good faith and to the best of your belief, you will not face any disadvantages. Additionally, even unconfirmed hints are valuable: they help us identify and address potential risks early on.

Please note that this reporting channel is exclusively for cybersecurity-related issues (e.g. security vulnerabilities, potential cyberattacks).

For service inquiries, spare parts, technicians, new formats, repairs, training, and inspections, our service team is still available to assist you.

Your report should include the following information

You may not have information for all points, but in general, the more detailed the information you provide, the easier it will be for us to review your report and the less likely we will need to ask for further clarification.

What equipment is involved?

• Equipment serial number

• Equipment location

• Information about the network environment (e.g. remote access, production network, etc.)

Detailed information about the incident

• Why do you think this is a security issue?

• What did you observe?

• Please describe the type of security incident or identified vulnerability (e.g. suspicion of malware, unusual network communication, unauthorized access or login attempt, changes to parameters that appear unusual, etc.).

• When was the incident noticed?

• What was done before the incident? (e.g. format change, remote access, etc.

• If available, please send us photos, videos, or log files.

What happens after you submit your report?

Your report will be immediately reviewed and analyzed by our team. As soon as the status is determined, you will receive a timely response with the next steps.

If adjustments are required, we will promptly implement the appropriate measures — in a prioritized order based on the effort required. You will remain informed throughout the process and receive all relevant updates.